Yeah, baby. As my recent cheerleading will attest, owners of Apple computers are certainly enthusiastic about the quality of their purchase, and this is starting to have a cumulative effect. In the eyes of certain makers of computers, bloggers are a mere irritant, but perhaps that will change in regards to at least one of them. What follows are exerpts from Buzzmachine’s latest rant on Dell:

In its first two weeks of use, this machine has so far gotten a new motherboard… cpu… memory… keyboard… wireless networking… and case. The disk drive is so bad it won’t even run your diagnostic. The wireless networking still does not work. The machine goes to the blue screen of death frequently. The keyboard is still faulty.

I paid for both at-home service and complete care but have received neither. Your at-home care is a fraud; your own person has said in writing that the technician would arrive without parts sufficient to fix the machine … And I am left unable to do my work because I have an unreliable Dell computer.

….

My readers on my weblog have been very helpful. They have said I was an idiot to buy Dell and its service plan and that I should get an Apple as soon as possible.

The last straw: Four days without a response from your alleged supervisor about a disk drive and one more blue screen of death today as the machine can’t figure out whether its wireless is on or off.

This machine is a lemon. Your at-home and complete care service is a fraud. Your customer service is appalling. Your product is dreadful. Your brand is mud.

But at least perhaps you can learn from the experience.

Sincerely,
Jeff Jarvis

It certainly will be interesting to see Dell’s reaction to this one, as well as the chilling effect on sales. Stay tuned.